Product returns are made ONLY after consultation with the online store www.greveniotika.gr (either by contacting via email at info@greveniotika.gr, or by phone at +30 2310816055 EXCLUSIVELY for products purchased from the online store itself.
Returns are made within 7 days from the day your order is received by the transport company and the products must be in their original packaging.
Products that have been used cannot be returned. The return must be accompanied by a copy of the Retail Sales Receipt.
Upon product return, your account can be either credited for future use within 30 days, or refunded via bank account (within 30 days) from the date of receipt of the return. In the second case, it is necessary to send us an accompanying form when returning the parcel, where you will indicate the account number or the IBAN of the bank and the bank to which you want the money to be returned, or inform us about it via email.
Procedure for Exchange of Non-Defective Product
Upon consultation with us, send the product at your own expense, or with a transport company of our choice, MANDATORY together with the copy of the Retail Receipt, stating the reason for the change/return of the product.
The following information should be written on the return package: To Online Store www.greveniotika.gr, Delfon 41, 54641 Thessaloniki
In parallel with the return process, you can place a new order with the product you want in our online store.
In the comments field, mention that it is a change as well as the number from the Retail Receipt you received when your order was shipped. As soon as we receive the product you sent us for return, the process of sending the new order will begin.
Non-Defective Product Refund Process
Upon agreement, you send the product at your own expense, necessarily together with the copy of the Retail receipt.
The return package states: To: www.greveniotika.gr, Delfon 41, Thessaloniki, TK 546 41
Inside the package, include your full details (name, contact phone number, account number, IBAN, bank) and a copy of the Retail Receipt.
Once we receive the product, a copy of the retail receipt and your full details, the refund process begins.
Refunds are made within 30 days of receiving the product. (the refund is made at the net value of the product amount, excluding shipping costs).
The refund will always be made with the same means where the original payment was made, that is, if the original purchase was made by card, then the refund will also be made to the card.
Defective products
All our products are checked by the specialized staff of our company before they are sent to you.
Strict quality control is carried out so that you receive our products in perfect condition. Nevertheless, in case you find any problem, you should immediately send an email to info@greveniotika.gr or contact us at +30 816 055, expressing your problem regarding the product. The present prices and discounts concern exclusively - and only - the online store www.greveniotika.gr and are in no way inconsistent with the pricing policy of the physical store ‹Greveniotika› at 41 Delphin, Thessaloniki.